How is sales tax calculated on my order?
The amount of tax charged to your order depends on the type of item purchased and the destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.
Can I cancel/modify my order once it has been submitted?
Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.
My tracking says delivered but I have yet to receive my order.
Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
I'm missing an item listed on my packing slip.
Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.
Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.
Can I exchange/return my item(s) in store?
Yes – Items purchased online (except for final sale items) can be exchanged or returned in store within 10 days from your shipment arrival date. Your original sales receipt is required.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note that our stores cannot credit your PayPal or Virtual Debit account. A store credit will be given as a refund in its place. If you return your order by mail, a credit will be issued directly toward your PayPal or Virtual Debit account.
If I purchase a sale item online, is it final sale?
Not necessarily - unworn, unwashed items that are on sale, unless noted in the description of the product, are eligible for a full refund of the sale price.
Can I exchange an item by mail?
Yes. If you return your order by mail, a credit will be issued directly toward your form of payment, credit card, debit, PayPal or Virtual Debit account.
When returning by mail, how long will my refund take?
Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.
Are the prices/promotions the same as in store?
Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.
Can I use my coupon online?
Redemption may vary for other coupons, please see details for more information.
If you have any questions, please don't hesitate to contact our Customer Experience Department by mail or by phone at (978( 745-7755